Marvelous Morocco Tours Terms & Conditions

Reservations & Bookings

By booking a tour with Marvelous Morocco Tours  (referred to in these conditions as “we” or “us”) you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.

Booking Procedures & Payments

Once you agree on the quoted itinerary and price, we will raise a detailed itinerary and invoice with payment details. Your booking will be confirmed when we receive a 25% deposit of your invoice wired Via PayPal , WU or Bank transfer.

Cancellation Policy

Please notify us as soon as possible if you need to cancel your travel arrangements in writing. The cancellation charge depends on the number of days we have received your written cancellation notice prior to the start of your travel.

If you cancel

  • More then 22 days : deposit only
  • less then 15 days.    : 0% refund

Special Requests

Any special requirements that are important to your booking (dietary, medical, wheelchair assistance or others) must be provided to us before you book in writing. We will pass the information into our suppliers to ensure safe and enjoyable holidays.

If there are special requests we can not meet, we would advise you in writing prior booking your trip.

Please let us know of any preferences that you might have while making the reservation (hotels locations, bed configurations and others) and we will try to accommodate all your requests. No compensation will be paid if such requests are not fulfilled.

Insurance

We do not provide any insurance. It is your full responsibility to obtain appropriate holiday travel insurance.

We strongly encourage you to have travel insurance in case of illness, cancellation, baggage lost, delays and others.

Travel Documentation

You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior to entering the country. It is the sole responsibility of the tour participant to ensure that all passport and visa requirements are met prior departure.

Privacy & Confidentiality

We take full responsibility to make sure that proper security measures are in order to secure your private and confidential information that you have provided to us during the booking.

The information collected from you will be used to make reservations with hotels and with any other third party as needed to arrange your travel requirements. We will share your dietary,medical or

any disability with relevant suppliers to ensure your safe and the most enjoyable holidays. In making a booking with us, you consent to this information being passed onto the relevant persons.

Complaints

In the unlikely event that you have reason to complain, please immediately contact your driver/hotel/guide who will do anything possible to resolve the complaint immediately. If this is not possible, please contact us in writing with details of your complaint.